In today’s world, everything and anything is digital. From fresh groceries to doctor’s appointments, all are in the digital platform.
Taxi applications have been at this pace for quite some time now. More and more people opt for cabs and online taxi services rather than the traditional ones. There are many reasons for the same, it can be that it takes less time, more affordable costs, easy and just prompt.
Here we are going to discuss the significance of Online cab bookings and why more and more people are choosing the same. You can Click here now for cab booking system.
Salient Features of the Online cab Booking App
- Availability of maps and GPS tracking
When you are in a cab and you are heading to a location, you and your driver need to be knowing where you are headed to, how much time it will take, and what routes you are going to take. This is one difference from traditional taxi services.
The live GPS tracker always ensures that you are heading to your location and keeps you in check. The driver can also be hassle-free even if he is not familiar with the route. It is well displayed and that serves the purpose.
The GPS also shows the traffic situation of the area under consideration and reroutes you to roads that can better get you to your location fastly.
- Customer Engagement at the finest
The online cab booking services are highly customer-friendly with a user-friendly interface. They even have myriad ways in which you can pay, making the customer comfortable in paying with whatever is available at the moment.
Another interesting feature is the fare calculator. When you put in your pick-up location and your drop-off, there is an estimate already given, which will help in deciding whether to use the cab at all.
There is also a myriad of offers and gift vouchers given away when you use their e-wallet. So all of this is very attractive and strikes curiosity in people.
- Pathways for communication
There is the availability of messaging provisions given inside the online cab booking apps. There are normal messaging options along with call buttons that aren’t present in the traditional cabs and taxis. When they arrive and give a message only then do you need to go, so you are in practice saving more time with this timely communication.
These are not just customer-friendly but also driver-friendly. It does help in letting the drivers accept or cancel a ride, mention reasons for cancellation gives them a set of notifications and alerts all through the journey.
This is that one feature that was integrated for the safety and security of the passengers. They live on the ground tracking helps the passenger understand where they are headed, and if they have deviated any routes. For you to feel safe and secured with a stranger at any given time, you need to be given reasons to believe so. These tracking systems are integrated with the online cab booking systems just to ensure this.
In today’s world when everybody is running after errands and has no time to spare, this time-sensitive feature is very important. If something is not easy to access or you have to spend a long time booking it, you are most likely to not use it again, but with online cab booking systems, it is easy, efficient, and not time-consuming. A cab for you is just a touch away.
- Round the clock service
Traditional taxi service is usually not available at late timings. At such odd times, it is the Online cab booking systems that could come to your rescue. They are available at ungodly times and help you get to your location at the stipulated times. This is one of the significant reasons why people choose online cabs nowadays.
- Customer Service
The option of talking about their service in the application itself is indeed liberating. The customer can very easily make a comment on the service they are given on the app itself which sure is powerful. When you have prompt customer service solving the problems of the consumers as soon as possible you are setting the impression that you do care about them. That adds to a more positive customer experience.
- Specifically curated data
Since there is an account that you sign into the online cab services, it keeps a log of your previously dropped-off locations, making it easier for you to choose the next time you go, so that the added trouble of writing out an entire address line is no longer there.
- GPS and Geo fencing
The navigation systems integrated with the online cab booking apps serve as an essential security feature. It helps in keeping your journey strictly adhered to your location.
Online cab booking systems are making the communication between the customer and driver minimal. There is no need for any negotiation regarding the price as it is fixed when the location is fixed. When you input your drop and drop off location, there is an estimate already shown and you only have to pay for that. There is no extra communication and bargaining about the price thus making the entire situation calmer and smooth.
- Giving Feedback:
It is no joke that all business enterprises heavily depend o the feedback given to them. They take it to make amends and to get customer satisfaction better.
Every time you ride home with an online booked cab, there is a rating you need to give the driver. The reason why you give him, it will, in turn, help them and also the company to know what is working and what needs changes and amendments.
- Myriad of payment options
Payment gateways are multiple and they are all available making you comfortable in paying in whatever is your preferred mode of payment. You don’t have to worry about the liquid money as the pathways are multiple and make your payments hassle-free and easy. Traditional Taxi is usually still revolving around liquid cash and this is a stark contrast between the two.
- Apps are free of cost
There is nothing you need to pay for downloading the application. You can sign up and use it to book a cab for yourself whenever required and it is free to have this application on your smartphone. You don’t have to pay a maintenance fee or anything of that sort. The money is charged only for the services you opt for.
- Question of Trust
This is very much established by transparency. When you are booked with a cab, you are given its number, the driver details which you can then forward. This level of transparency leads to the trust and secured feeling when you travel with online cab booking apps. Look at here now for cab booking system.
So now we have discussed in detail why traditional taxi services are no longer preferred and how the online cab booking services have taken up the position. There is an increased sense of security, a high level of transparency, ease, and overall very high customer satisfaction.